Refund

 

At PrimeStage Studio, we are committed to providing high-quality Virtual Staging services that meet and exceed your expectations. However, we understand that there may be instances where you are not fully satisfied with the results. Below, we outline our refund policy to ensure clarity and transparency:

Eligibility for Refunds

  1. Adjustment Period: If you are not satisfied with the initial staged photos, we offer up to two rounds of revisions free of charge to address your concerns.
  2. Refund Requests: Refunds will only be considered if:
    • The revisions do not meet your expectations after two rounds.
    • The request is made within 14 days of receiving the final staged photos.

Non-Refundable Situations

  • Refunds will not be granted for photos that were approved by the client during the revision process.
  • Requests made after the 14-day window will not be eligible for a refund.
  • Refunds are not available for demo samples, as they are intended for demonstration purposes only.

How to Request a Refund

To request a refund, please contact us at info@PrimeStageStudio.com

with the following details:

  • Your order number.
  • A description of your concerns.
  • Any relevant supporting documentation or feedback regarding the revisions.

Processing Time

Approved refunds will be processed within 5-7 business days. The refunded amount will be credited back to the original payment method used for the transaction.

Our Commitment to Quality

We strive to ensure that every client is satisfied with our services. If you encounter any issues, we encourage you to contact our support team so we can work together to resolve them promptly.

For any further questions or concerns regarding our refund policy, please reach out to us at info@PrimeStageStudio.com